Terms & Conditions

Definitions:

Premises: In these terms and conditions, "premises" shall refer to the contracted treatment area.

Entire Premises: In these terms and conditions, "entire premises" shall refer to the entire building, or part of a building, sharing continual airflow, whether via open air, doors, HVAC, or other ventilation. If an air filtration system is housed in an attic, crawl space, or garage, these spaces shall be considered part of the "entire premises."

Process: Pure Maintenance Wisconsin (herein referred to as The Company) uses a patented VaPure process and specialized technology for mold remediation and air quality improvement. The treatment consists of:

InstaPURE Process – A dry fog application that is EPA-registered and validated to oxidize mold spores, bacteria, viruses, and airborne contaminants.

EverPURE Process – A secondary treatment that provides a non-allergenic antimicrobial barrier against mold, bacteria, and viruses.

Upon request, post-treatment air quality testing may be conducted to verify treatment effectiveness (if included in the service agreement).

For safety reasons, premises must be vacated for at least five (5) hours from the start time of treatment. The estimated time for completion will be provided at the time of scheduling.

Minimum Job Order: The Company reserves the right to charge a minimum service fee of $700 for any mold remediation treatment. Exceptions may be made on a case-by-case basis at the Company’s discretion.

Payment Terms: Payment is due at or before the time of service.

The Company accepts cash, check, and all major credit cards. Payments may be processed via the online payment portal (Stripe), accessible through email invoices. Late Payments: The Company reserves the right to charge 18.5% APR, compounded monthly on outstanding balances. If accounts remain unpaid beyond a reasonable timeframe, they may be forwarded to a collections agency, and legal action may be pursued.

Financing Options: Financing is available for jobs exceeding the minimum job order amount. Financing arrangements must be completed at the time of scheduling, and the initial payment must be made before the service begins.

Rescheduling and Cancellation Policy: More than 24 hours' notice: No fee for rescheduling or cancellations. Less than 24 hours before the appointment: The Company reserves the right to charge a $100 rescheduling/cancellation fee. Once treatment has commenced, all invoiced amounts are due in full.

Guarantee, Warranty & Refunds Mold Services performed by The Company come with a guarantee, except for in “exceptional”  circumstances which will be described below.

Guarantee: After service is completed, he/she/they will collect air and/or samples within the building. If a before treatment sample was taken, the post-treatment air samples will be taken in the same place, plus additional places of interest such as near the source or problem area. More samples may be taken as agreed upon between The Company and the client. These sample(s) will be sent to an independent third-party lab for detailed analysis. Once the Company receives a detailed report from the third-party lab, an employee of The Company will forward the report to the customer. The report may be sent via email, post, facsimile, or other reasonable form of delivery. Our guarantee is that the mold ecology in the treated area(s)  will be at or below local outdoor levels (determined by either an outdoor air sample or average spore load levels that time of year) and will not contain any toxigenic "marker" mold types except according to lab-accredited tolerances as related to outdoor air, in the case of an air sample. Surface samples will contain no fungal growth and less than 300 total viable spores. The samples may be taken before the Pure Maintenance Wisconsin technician leaves, or up to 2 weeks after treatment. The client is also free to hire an additional company to assess the fungal ecology post-treatment and to share those results with The Company. Any samples taken must be cultured to be considered part of the guarantee.

Warranty: The same conditions apply to a warranty as to a guarantee. The client must maintain their home at or below 50% relative humidity for the warranty to be valid. The client must use both InstaPure and EverPure for the warranty to be valid. The customer is responsible for requesting additional mold tests to track any potential issues during the warranty period, unless otherwise agreed upon with the Company (i.e. service package). Warranty conditions are as follows in relation to VaPure treatment: 1st year failure: free re-treatment. 2nd year: 50% cost for a treatment. 3rd year 60%. 4th year 70%, 5th year 80%. The warranty applies to the VaPure treatment only.

Failures & Refunds: If after a first attempt at treatment we do not meet our treatment guarantees, we will either return and re-treat at no additional charge or suggest to perform additional testing and further investigation to locate any suspected problem areas before free re-treatment. Any additional expenses such as further sampling or invasive investigations will be discussed with and approved by the client before going forward. Once we return to re-treat full refunds are no longer eligible given the second treatment is a success (same conditions as guarantee above). After a second treatment, refunds will become available for the VaPure portion of the treatment if the second treatment is not successful. The refund amount will depend on the separation of building spaces by the HVAC unit(s). For example, an attached garage not supplied by an HVAC or ducting system will be considered a separate space.  No refunds are available for testing or demolition if performed.

Exceptional circumstance: There are instances where the Company has communicated clearly to the client, either verbally, via email, or through the Inspection Report, that for the guarantee and warranty to be applicable, there are either 1) areas of moisture in their home that need to be dried out pre-treatment or 2) home conditions that will create future moisture or mold issues if not resolved. In some cases the client may want to move forward with the treatment before these conditions are performed in order to reduce the mold and spore load of the home.

All work to be completed in a workmanlike manner according to standard practices. Any alteration or deviation from the original estimate or work order  involving extra costs will be executed only upon written orders and discussion with client, and will become an extra charge over and above the estimate. All agreements contingent upon strikes, accidents, or delays beyond our control. Owner to carry fire, tornado, and other necessary insurance.

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